Effective Date: August 2026

At Rajbite, customer satisfaction is our priority. This Cancellation & Refund Policy explains when and how you can cancel an order, and how refunds and replacements are handled for orders placed on www.rajbite.com.

Order Cancellation

• You can cancel your order before it is dispatched by emailing us at sales.rajbite@gmail.com with your order number.
• Once the order has been dispatched, it cannot be cancelled.
• If a prepaid order is cancelled before dispatch, the full amount will be refunded to your original payment method.

Returns & Replacements

• As Rajbite deals in food products, we do not accept returns of opened or used products due to hygiene and food safety reasons.
• A return or replacement is accepted only in the following cases:
• You received a damaged or leaking jar.
• You received a wrong product (different from what you ordered).
• The product delivered was expired or had a quality issue at the time of delivery.
• To raise a return/replacement request, contact us within 48 hours of delivery at sales.rajbite@gmail.com with your order number and clear photos/videos of the product and packaging.
• An unboxing video is highly recommended in case of damaged or missing items, as it helps us resolve your claim faster.

Non-Returnable Cases

• Opened, used, or partially consumed products.
• Products damaged due to mishandling after delivery.
• Requests raised after 48 hours of delivery.
• Dislike of taste or personal preference, as taste is subjective and the product is consumable.

Refund Process

• Once your request is approved, the refund will be initiated within 2–3 business days.
• Refunds are processed to your original payment method (card, UPI, net banking, or wallet) via our payment partner Razorpay.
• Depending on your bank or payment provider, the refunded amount may take 5–7 business days to reflect in your account.
• For Cash on Delivery orders (if applicable), refunds will be made via bank transfer or UPI after confirming your details.

Replacement Process

• If a replacement is approved, we will ship the new product to you at no extra cost.
• Replacement is subject to stock availability; if the product is out of stock, a full refund will be issued instead.

Failed or Undelivered Orders

• If your order is returned to us due to an incorrect address or failed delivery attempts, we will contact you for redelivery. Re-shipping charges may apply.
• If you choose not to accept redelivery, a refund will be issued after deducting the original shipping charges (if any).

Need Help?

For any questions related to cancellations, returns, or refunds, reach out to us — we are happy to help.

Contact Us

Rajbite
101, Rajendra Prasad Bhavan, Mahendragarh Road, Near Pooja Hospital, Nooni Moad, Nasibpur, Narnaul, District Mahendragarh, Haryana – 123001, India
Email: sales.rajbite@gmail.com
FSSAI License No.: 20826012000395